Privacy Policy

• Contact details you give us — name, email, shipping address, phone number, pet's name (optional).
• Order details — items purchased, order value, billing details. Payment card numbers go directly to our payment processor (Shopify Payments / Stripe) and are never stored on our servers.
• Account details — if you create an account: login email, hashed password, saved addresses.
• Usage data — pages viewed, products clicked, device, browser, approximate location from IP, referring site.
• Communications — messages you send us via the contact form, email, or chat.
• Reviews — name and content you choose to publish on product pages. Your email is stored but never displayed.

• Process and ship your orders, send order confirmations and tracking.
• Respond to your questions and provide customer support.
• Send marketing emails when you opt in (you can unsubscribe at any time).
• Improve the site, prevent fraud, and comply with legal obligations.

We only share what's necessary, with vetted partners:

• Shopify — storefront, checkout, order management.
• Shipping carriers (USPS, UPS, DHL, etc.) — to deliver your order.
• Payment processors — to charge your card securely.
• Email and analytics tools — to send transactional/marketing emails and understand site usage.

We never sell your personal information.

We use essential cookies to keep your cart working and analytics cookies to understand traffic. You can disable non-essential cookies in your browser at any time.

Depending on where you live (EU, UK, California, etc.), you have the right to:

• Access the personal information we hold about you.
• Correct or delete it.
• Opt out of marketing emails.
• Object to or restrict certain processing.
• Lodge a complaint with your local data protection authority.

Email privacy@pawparentessentials.com and we'll respond within 30 days.

We keep order records for 7 years (tax/accounting requirements), account info until you delete your account, and marketing data until you unsubscribe.

Our site is not directed at children under 13, and we don't knowingly collect their data.

We'll post any updates to this policy here with a new "Last updated" date. Material changes will be emailed to account holders.

Questions? Email privacy@pawparentessentials.com.